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Email notifications are not received by Assignee

when someone assigned an issue to assignee(user),the user is not getting a mail notification from Deveo.
please resolve this issue

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    SIVA shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    declined  ·  AdminHelix TeamHub Support (Support, Helix TeamHub) responded  · 

    Each user can set notification settings on a project basis from the user Preferences. If the preferences are set as “Instant” for the given project where the issue is assigned, the user should receive a notification instantly.

    Kindly email support@deveo.com with additional information if the above functionality is not working for one reason or another.

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